Great Customer Service – A Touch of Home.


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It was a noisy Sunday morning at the Off Broadway Diner on Broadway Street in Taunton. Filled with a nostalgic 50’s theme – checkered floors, red tabletops, and cinematic pictures of Harleys and Marilyn Monroe, the Off Broadway Diner was complete with walls lined with the radio playing the latest hits from that era. Uniquely enough, this restaurant has a subtle, yet homey touch, expressed in it’s wood paneled walls and the words of gratitude, “Thank you from the Sousa Family” that covered them. From the door, the atmosphere rings of a family-owned business. Like being swamped with a warm hug, from the door, the atmosphere envelops you as server after server greets you and offers to shows you to your seat. It was this element that caught my attention – the customer service.6762402

Everything had its place. The crew, of what appeared to be no more than a dozen people, including waitstaff and the people behind the counter, moved seamlessly back and forth between the upper and lower level of the restaurant – dodging spills and sending off smiles, as they seated customers like me. It was as if everyone knew exactly what to do.  As the volume of people would ebb and flow, the quality of service remained the same as they continue to tend to the patrons that were still there.

Each waiter, as they passed by me sitting at the front table with my laptop, would ask “is everything ok?” and “do you need anything?” (at the moment, the only thing I needed was the ability to type faster so that I could finish my work and enjoy my pancakes!).

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Commercial Solar: A Wise Investment For Any Business

COMMERCIAL SOLAR: A WISE INVESTMENT FOR ANY BUSINESS  Apple 20MW Solar Field

Solar Means Business

The steady increase in the residential solar power market has been nothing short of phenomenal! Homeowners all over the country have made remarkable changes in the area of finance, saving considerable amounts of money a year on electricity, just by making the simple choice of going solar. Now, one may ask… “If solar is such a great way to save money on energy, why aren’t more businesses taking advantage of this? Why is it not everywhere?

Well, that’s the exact point we will discuss in this article! Solar is not only a lucrative option for homeowners but has long-lasting operational and financial benefits for businesses as well. In fact, some of the most commonly known, well-run and efficient brands in business today (i.e. Wal-Mart, Toyota, and Costco to name a few) have already made a turn to solar energy to stay ahead of the game in an increasingly competitive business landscape. From the multi-billion dollar fortress to the small local town shops, the point is this: Commercial Solar Is A Wise Investment For Any Business!

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Life & the Rayah Solar Experience

At one point in my life, I was a lazy college student with a job at the information booth at the Northeastern University Student Center. My job was to provide general information about the University to visitors and students. However, in reality, my primary tasks involved parking my rear at a desk with a mouth full of French-fries while drinking a strawberry milkshake. Notions of customer service or professionalism were elusive concepts to me. In fact, the highlight of my night was getting a $5.25 chicken teriyaki bowl from the local Chinese restaurant – with free delivery, of course! I perceived this time to be the best point of my life so far, with freedom, sociability and a broader perspective into other cultures and ideas different from mine.

After graduation I took a job in customer service. It turned out I had a knack for sales, and I was appointed sales trainer and supervisor for both newbies and existing employees. I discovered I had an innately anal work ethic, but found that I became flustered and burned out quickly. I knew how to talk and how to sell, but my heart and spirit couldn’t keep up with my outward countenance.
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